MiAn
fafddceaf2
- 新增 invoice_title、showcase、wallet_log 模型及对应语言包 - 新增后台控制器、视图及搜索字段配置 - 修复服务类目删除保护逻辑 - 优化后台登录页面文案及样式 - 新增前端角色切换逻辑及页面拦截 - 新增 SVG 图标及样式变量 - 修复接口权限及下拉框默认值问题
571 行
24 KiB
PHP
571 行
24 KiB
PHP
<?php
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namespace app\admin\controller;
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use app\common\controller\Backend;
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use think\Db;
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use Exception;
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/**
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* 订单管理与调度中心
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*
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* @icon fa fa-file-text-o
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*/
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class Order extends Backend
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{
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/**
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* Order模型对象
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* @var \app\admin\model\Order
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*/
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protected $model = null;
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protected $relationSearch = true;
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protected $searchFields = 'id,order_no,service_name,contact,mobile';
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public function _initialize()
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{
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parent::_initialize();
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$this->model = new \app\admin\model\Order;
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$this->view->assign("priceTypeList", $this->model->getPriceTypeList());
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$this->view->assign("statusList", $this->model->getStatusList());
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$this->view->assign("payStatusList", $this->model->getPayStatusList());
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$this->view->assign("settleStatusList", $this->model->getSettleStatusList());
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$this->view->assign("isReviewList", $this->model->getIsReviewList());
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$this->view->assign("hasElevatorList", $this->model->getHasElevatorList());
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$this->view->assign("urgentList", $this->model->getUrgentList());
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}
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public function index()
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{
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$this->request->filter(['strip_tags', 'trim']);
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if (false === $this->request->isAjax()) {
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return $this->view->fetch();
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}
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if ($this->request->request('keyField')) {
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return $this->selectpage();
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}
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[$where, $sort, $order, $offset, $limit] = $this->buildparams();
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$list = $this->model
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->with(['user', 'master'])
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->where($where)
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->order($sort, $order)
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->paginate($limit);
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$rows = $list->items();
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if (!empty($rows)) {
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$orderIds = array_column($rows, 'id');
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$merLinks = Db::name('merchant_order')
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->alias('mo')
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->join('merchant m', 'm.id = mo.merchant_id', 'LEFT')
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->where('mo.order_id', 'in', $orderIds)
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->field('mo.order_id, mo.batch_no, m.name as merchant_name')
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->select();
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$merMap = [];
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foreach ($merLinks as $ml) {
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$merMap[(int)$ml['order_id']] = $ml;
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}
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foreach ($rows as &$r) {
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$oid = (int)$r['id'];
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$r['merchant_name'] = isset($merMap[$oid]) ? (string)$merMap[$oid]['merchant_name'] : '';
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$r['batch_no'] = isset($merMap[$oid]) ? (string)$merMap[$oid]['batch_no'] : '';
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}
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unset($r);
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}
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return json(['total' => $list->total(), 'rows' => $rows]);
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}
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/**
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* 禁止后台手工凭空新增订单
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*/
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public function add()
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{
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$this->error('订单须由客户端或企业商家工作台真实发起，不支持后台手工伪造');
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}
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/**
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* 禁止物理删除业务订单
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*/
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public function del($ids = "")
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{
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$this->error('订单关联资金流水与结算凭证，禁止物理删除；如需终止履约请编辑取消工单');
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}
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/**
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* 编辑订单（支持后台派单/改派师傅通知与轨迹联动，以及取消订单自动退回优惠券）
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*/
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public function edit($ids = null)
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{
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$row = $this->model->with(['user', 'master'])->where('order.id', (int)$ids)->find();
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if (!$row) {
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$this->error(__('No Results were found'));
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}
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if (false === $this->request->isPost()) {
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$catName = (int)$row['cat_id'] > 0 ? (string)Db::name('service_cat')->where('id', (int)$row['cat_id'])->value('name') : '';
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$this->view->assign('catName', $catName);
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$this->view->assign('row', $row);
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return $this->view->fetch();
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}
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$row = $this->model->get($ids);
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$params = $this->request->post('row/a', []);
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if (!$params) {
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$this->error(__('Parameter %s can not be empty', ''));
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}
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$params = $this->preExcludeFields($params);
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// 锁定订单归属与财务结算核心字段，禁止后台编辑工单时意外篡改账务
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unset(
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$params['order_no'],
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$params['user_id'],
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$params['cat_id'],
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$params['service_id'],
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$params['price_type'],
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$params['base_amount'],
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$params['distance_amount'],
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$params['floor_amount'],
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$params['diff_amount'],
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$params['discount_amount'],
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$params['total_amount'],
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$params['pay_amount'],
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$params['pay_status'],
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$params['pay_type'],
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$params['pay_time'],
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$params['settle_status'],
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$params['settle_amount'],
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$params['coupon_id'],
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$params['verify_code']
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);
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// 统一转换时间节点字段（留空转为 0，日期字符串转为 Unix 时间戳）
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foreach (['appoint_time', 'accept_time', 'arrive_time', 'start_time', 'finish_time'] as $tField) {
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if (array_key_exists($tField, $params)) {
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$tv = trim((string)$params[$tField]);
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$params[$tField] = $tv === '' ? 0 : (is_numeric($tv) ? (int)$tv : ((int)strtotime($tv) ?: 0));
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}
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}
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if (array_key_exists('master_id', $params) && trim((string)$params['master_id']) === '') {
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$params['master_id'] = 0;
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}
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$oldMasterId = (int)$row['master_id'];
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$oldStatus = (int)$row['status'];
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$newMasterId = isset($params['master_id']) ? (int)$params['master_id'] : $oldMasterId;
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$newStatus = isset($params['status']) ? (int)$params['status'] : $oldStatus;
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$now = time();
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// 若 city-picker 提交空串而原库有城市，保留原城市
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if (isset($params['city']) && trim((string)$params['city']) === '' && !empty($row['city'])) {
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unset($params['city']);
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}
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$targetMaster = null;
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if ($newMasterId > 0 && $newMasterId !== $oldMasterId && $newStatus !== 9) {
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$targetMaster = Db::name('master')->where('id', $newMasterId)->find();
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if (!$targetMaster || $targetMaster['verify_status'] !== 'pass') {
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$this->error('所选承接师傅不存在或尚未通过实名认证');
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}
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if (in_array($newStatus, [1, 2], true)) {
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$newStatus = 3;
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$params['status'] = 3;
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}
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if (empty($params['accept_time']) || (string)$params['accept_time'] === (string)$row['accept_time']) {
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$params['accept_time'] = $now;
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}
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}
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$result = false;
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Db::startTrans();
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try {
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$result = $row->allowField(true)->save($params);
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// 1. 后台通过编辑指派或改派了师傅：写轨迹日志与三方站内信
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if ($targetMaster && $newMasterId !== $oldMasterId && $newStatus !== 9) {
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$actionLabel = $oldMasterId > 0 ? '平台编辑改派师傅' : '平台编辑指派师傅';
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$logRemark = $actionLabel . '：指派给【' . $targetMaster['realname'] . '（' . $targetMaster['mobile'] . '）】';
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Db::name('order_log')->insert([
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'order_id' => (int)$row['id'],
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'status' => $newStatus,
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'remark' => mb_substr($logRemark, 0, 255),
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'operator_type' => 'admin',
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'operator_id' => (int)$this->auth->id,
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'createtime' => $now,
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]);
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Db::name('message')->insert([
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'receive_type' => 'master',
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'receive_id' => $newMasterId,
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'type' => 'order',
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'title' => '平台派单通知',
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'content' => '平台已为您指派工单【' . $row['order_no'] . '】（' . $row['service_name'] . '），请及时联系客户预约上门。',
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'order_id' => (int)$row['id'],
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'is_read' => 0,
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'createtime' => $now,
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]);
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if ($oldMasterId > 0 && $oldMasterId !== $newMasterId) {
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Db::name('message')->insert([
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'receive_type' => 'master',
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'receive_id' => $oldMasterId,
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'type' => 'order',
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'title' => '工单改派通知',
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'content' => '工单【' . $row['order_no'] . '】已由平台调度改派给其他师傅承接。',
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'order_id' => (int)$row['id'],
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'is_read' => 0,
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'createtime' => $now,
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]);
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}
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if ((int)$row['user_id'] > 0) {
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Db::name('message')->insert([
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'receive_type' => 'user',
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'receive_id' => (int)$row['user_id'],
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'type' => 'order',
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'title' => '师傅指派成功通知',
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'content' => '您的订单【' . $row['order_no'] . '】已安排' . $targetMaster['realname'] . '师傅（' . $targetMaster['mobile'] . '）为您服务。',
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'order_id' => (int)$row['id'],
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'is_read' => 0,
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'createtime' => $now,
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]);
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}
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}
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// 2. 后台将订单变更为取消状态（status=9）：自动退回已锁定的优惠券并记录轨迹通知
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if ($oldStatus !== 9 && $newStatus === 9) {
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$this->refundLockedCoupon((int)$row['id'], (int)$row['coupon_id'], $now);
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$cancelReason = trim((string)($params['cancel_reason'] ?? $row['cancel_reason'] ?? ''));
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Db::name('order_log')->insert([
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'order_id' => (int)$row['id'],
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'status' => 9,
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'remark' => mb_substr('平台运营后台取消工单' . ($cancelReason !== '' ? ('：' . $cancelReason) : ''), 0, 255),
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'operator_type' => 'admin',
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'operator_id' => (int)$this->auth->id,
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'createtime' => $now,
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]);
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if ($oldMasterId > 0) {
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Db::name('message')->insert([
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'receive_type' => 'master',
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'receive_id' => $oldMasterId,
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'type' => 'order',
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'title' => '工单已取消通知',
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'content' => '工单【' . $row['order_no'] . '】已由平台取消' . ($cancelReason !== '' ? ('，原因：' . $cancelReason) : '') . '。',
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'order_id' => (int)$row['id'],
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'is_read' => 0,
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'createtime' => $now,
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]);
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}
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if ((int)$row['user_id'] > 0) {
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Db::name('message')->insert([
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'receive_type' => 'user',
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'receive_id' => (int)$row['user_id'],
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'type' => 'order',
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'title' => '订单取消通知',
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'content' => '您的订单【' . $row['order_no'] . '】已取消' . ($cancelReason !== '' ? ('，原因：' . $cancelReason) : '') . '，如使用了优惠券已自动退回账户。',
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'order_id' => (int)$row['id'],
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'is_read' => 0,
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'createtime' => $now,
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]);
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}
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} elseif ($oldStatus !== $newStatus && !($targetMaster && $newMasterId !== $oldMasterId)) {
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$statusMap = $this->model->getStatusList();
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Db::name('order_log')->insert([
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'order_id' => (int)$row['id'],
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'status' => $newStatus,
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'remark' => '平台运营变更工单状态为：' . ($statusMap[$newStatus] ?? ('状态' . $newStatus)),
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'operator_type' => 'admin',
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'operator_id' => (int)$this->auth->id,
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'createtime' => $now,
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]);
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}
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Db::commit();
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} catch (Exception $e) {
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Db::rollback();
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$this->error($e->getMessage());
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}
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if ($result !== false) {
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$this->success();
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}
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$this->error(__('No rows were updated'));
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}
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/**
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* 订单取消时退回已锁定的用户优惠券
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*/
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protected function refundLockedCoupon($orderId, $userCouponId, $now)
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{
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$ucRows = Db::name('user_coupon')
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->where(function ($q) use ($orderId, $userCouponId) {
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if ($userCouponId > 0) {
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$q->where('id', $userCouponId)->whereOr('order_id', $orderId);
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} else {
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$q->where('order_id', $orderId);
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}
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})
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->where('status', 'used')
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->select();
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foreach ($ucRows as $uc) {
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$couponTpl = Db::name('coupon')->where('id', (int)$uc['coupon_id'])->find();
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$isExpired = $couponTpl && (int)$couponTpl['end_time'] > 0 && (int)$couponTpl['end_time'] < $now;
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Db::name('user_coupon')->where('id', (int)$uc['id'])->update([
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'status' => $isExpired ? 'expired' : 'unused',
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'order_id' => 0,
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'use_time' => null,
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]);
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}
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}
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/**
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* 人工指派 / 改派师傅
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*/
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public function dispatch($ids = null)
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{
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$row = $this->model->with(['user', 'master'])->where('order.id', (int)$ids)->find();
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if (!$row) {
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$this->error(__('No Results were found'));
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}
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if ($this->request->isPost()) {
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if (in_array((int)$row['status'], [8, 9], true)) {
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$this->error('已完成或已取消的工单不支持指派/改派');
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}
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if ((int)$row['pay_status'] !== 1 && (int)$row['status'] === 0) {
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$this->error('该工单尚未完成支付，无法派单');
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}
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$masterId = (int)$this->request->post('master_id', 0);
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$remark = trim((string)$this->request->post('dispatch_remark', ''));
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if ($masterId <= 0) {
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$this->error('请选择要指派的认证师傅');
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}
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$targetMaster = Db::name('master')->where('id', $masterId)->find();
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if (!$targetMaster || $targetMaster['verify_status'] !== 'pass') {
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$this->error('所选师傅不存在或未通过实名认证');
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}
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$oldMasterId = (int)$row['master_id'];
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if ($oldMasterId === $masterId && (int)$row['status'] >= 3) {
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$this->error('当前工单已由该师傅承接，无需重复指派');
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}
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$now = time();
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$newStatus = in_array((int)$row['status'], [1, 2], true) ? 3 : (int)$row['status'];
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$actionLabel = $oldMasterId > 0 ? '平台改派师傅' : '平台人工指派师傅';
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$logRemark = $actionLabel . '：指派给【' . $targetMaster['realname'] . '（' . $targetMaster['mobile'] . '）】' . ($remark !== '' ? ('，备注：' . $remark) : '');
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Db::startTrans();
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try {
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$updateData = [
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'master_id' => $masterId,
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'status' => $newStatus,
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'updatetime' => $now,
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];
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if (empty($row['accept_time']) || $oldMasterId !== $masterId) {
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$updateData['accept_time'] = $now;
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}
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Db::name('order')->where('id', $row['id'])->update($updateData);
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Db::name('order_log')->insert([
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'order_id' => $row['id'],
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'status' => $newStatus,
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'remark' => mb_substr($logRemark, 0, 255),
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'operator_type' => 'admin',
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'operator_id' => (int)$this->auth->id,
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'createtime' => $now,
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]);
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// 通知新接单师傅
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Db::name('message')->insert([
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'receive_type' => 'master',
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'receive_id' => $masterId,
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'type' => 'order',
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'title' => '平台派单通知',
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'content' => '平台已为您指派工单【' . $row['order_no'] . '】（' . $row['service_name'] . '），请及时联系客户预约上门。',
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'order_id' => (int)$row['id'],
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'is_read' => 0,
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'createtime' => $now,
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]);
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// 若为改派，通知原师傅
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if ($oldMasterId > 0 && $oldMasterId !== $masterId) {
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Db::name('message')->insert([
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'receive_type' => 'master',
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'receive_id' => $oldMasterId,
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'type' => 'order',
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'title' => '工单改派通知',
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'content' => '工单【' . $row['order_no'] . '】已由平台调度改派给其他师傅承接。',
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'order_id' => (int)$row['id'],
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'is_read' => 0,
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'createtime' => $now,
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]);
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}
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// 通知下单业主
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if ((int)$row['user_id'] > 0) {
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Db::name('message')->insert([
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'receive_type' => 'user',
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'receive_id' => (int)$row['user_id'],
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'type' => 'order',
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'title' => '师傅指派成功通知',
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'content' => '您的订单【' . $row['order_no'] . '】已安排' . $targetMaster['realname'] . '师傅（' . $targetMaster['mobile'] . '）为您服务。',
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'order_id' => (int)$row['id'],
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'is_read' => 0,
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'createtime' => $now,
|
||
]);
|
||
}
|
||
|
||
Db::commit();
|
||
} catch (Exception $e) {
|
||
Db::rollback();
|
||
$this->error($e->getMessage());
|
||
}
|
||
|
||
$this->success('派单调度成功');
|
||
}
|
||
|
||
// 推荐候选师傅：优先同城在线且实名通过的师傅
|
||
$cityKeyword = '';
|
||
if (!empty($row['city'])) {
|
||
$parts = explode('/', (string)$row['city']);
|
||
$cityKeyword = trim((string)(count($parts) > 1 ? $parts[1] : $parts[0]));
|
||
$cityKeyword = preg_replace('/市$/u', '', $cityKeyword);
|
||
}
|
||
|
||
$candidateMasters = Db::name('master')
|
||
->where('verify_status', 'pass')
|
||
->orderRaw("work_status = 'on' DESC, score DESC, order_count DESC")
|
||
->limit(12)
|
||
->select();
|
||
|
||
if ($cityKeyword !== '') {
|
||
$sameCity = [];
|
||
$otherCity = [];
|
||
foreach ($candidateMasters as $cm) {
|
||
if (mb_strpos((string)$cm['city'], $cityKeyword) !== false) {
|
||
$sameCity[] = $cm;
|
||
} else {
|
||
$otherCity[] = $cm;
|
||
}
|
||
}
|
||
$candidateMasters = array_slice(array_merge($sameCity, $otherCity), 0, 8);
|
||
} else {
|
||
$candidateMasters = array_slice($candidateMasters, 0, 8);
|
||
}
|
||
|
||
$cmIds = array_column($candidateMasters, 'id');
|
||
$cmSkillMap = [];
|
||
if (!empty($cmIds)) {
|
||
$skRows = Db::name('master_skill')->where('master_id', 'in', $cmIds)->where('status', 'normal')->select();
|
||
foreach ($skRows as $sk) {
|
||
if (!empty($sk['skill_name'])) {
|
||
$cmSkillMap[(int)$sk['master_id']][] = $sk['skill_name'];
|
||
}
|
||
}
|
||
}
|
||
foreach ($candidateMasters as &$cm) {
|
||
$cm['skills'] = array_slice($cmSkillMap[(int)$cm['id']] ?? [], 0, 3);
|
||
}
|
||
unset($cm);
|
||
|
||
$this->view->assign('row', $row);
|
||
$this->view->assign('candidateMasters', $candidateMasters);
|
||
return $this->view->fetch();
|
||
}
|
||
|
||
/**
|
||
* 工单全景详情
|
||
*/
|
||
public function detail($ids = null)
|
||
{
|
||
$row = $this->model->with(['user', 'master'])->where('order.id', (int)$ids)->find();
|
||
if (!$row) {
|
||
$this->error(__('No Results were found'));
|
||
}
|
||
|
||
// 1. 多商品/多工项明细
|
||
$goodsList = Db::name('order_goods')->where('order_id', $row['id'])->select();
|
||
|
||
// 2. 现场施工取证图片 (区分签到、过程、完工、报损)
|
||
$mediaList = Db::name('order_media')->where('order_id', $row['id'])->order('id asc')->select();
|
||
|
||
// 3. 履约轨迹日志
|
||
$statusMap = $this->model->getStatusList();
|
||
$logList = Db::name('order_log')->where('order_id', $row['id'])->order('createtime asc, id asc')->select();
|
||
foreach ($logList as &$lg) {
|
||
$lg['status_label'] = isset($statusMap[(int)$lg['status']]) ? $statusMap[(int)$lg['status']] : '状态变更';
|
||
}
|
||
unset($lg);
|
||
|
||
// 4. 师傅报价列表
|
||
$quoteList = Db::name('order_quote')
|
||
->alias('q')
|
||
->join('master m', 'q.master_id = m.id', 'LEFT')
|
||
->field('q.*, m.realname as master_name, m.mobile as master_mobile, m.score as master_score')
|
||
->where('q.order_id', $row['id'])
|
||
->order('q.id desc')
|
||
->select();
|
||
|
||
// 5. 客户评价与回复（兼容 JSON 数组或逗号分隔标签）
|
||
$review = Db::name('review')->where('order_id', $row['id'])->find();
|
||
if ($review) {
|
||
$tagsArr = [];
|
||
if (!empty($review['tags'])) {
|
||
$decoded = json_decode($review['tags'], true);
|
||
if (is_array($decoded)) {
|
||
$tagsArr = array_filter($decoded);
|
||
} else {
|
||
$tagsArr = array_filter(explode(',', (string)$review['tags']));
|
||
}
|
||
}
|
||
$review['tags_arr'] = $tagsArr;
|
||
}
|
||
|
||
// 6. 财务结算记录
|
||
$settle = Db::name('settle')->where('order_id', $row['id'])->find();
|
||
|
||
// 7. 企业商家协同发包来源
|
||
$merchantOrder = Db::name('merchant_order')
|
||
->alias('mo')
|
||
->join('merchant m', 'm.id = mo.merchant_id', 'LEFT')
|
||
->where('mo.order_id', $row['id'])
|
||
->field('mo.batch_no, mo.createtime as bind_time, m.id as merchant_id, m.name as merchant_name, m.contact as merchant_contact, m.mobile as merchant_mobile, m.settle_type')
|
||
->find();
|
||
|
||
// 8. 发票开具关联信息
|
||
$invoiceInfo = null;
|
||
if (!empty($row['invoice_id'])) {
|
||
$invoiceInfo = Db::name('invoice')
|
||
->field('id,invoice_sn,title,type,amount,status,invoice_no,issue_time')
|
||
->where('id', (int)$row['invoice_id'])
|
||
->find();
|
||
}
|
||
|
||
// 9. 售后申诉争议记录
|
||
$appealList = Db::name('appeal')
|
||
->alias('a')
|
||
->join('master m', 'm.id = a.master_id', 'LEFT')
|
||
->where('a.order_id', $row['id'])
|
||
->field('a.*, m.realname as master_name')
|
||
->order('a.id desc')
|
||
->select();
|
||
|
||
$this->view->assign([
|
||
'row' => $row,
|
||
'goodsList' => $goodsList,
|
||
'mediaList' => $mediaList,
|
||
'logList' => $logList,
|
||
'quoteList' => $quoteList,
|
||
'review' => $review,
|
||
'settle' => $settle,
|
||
'merchantOrder' => $merchantOrder,
|
||
'invoiceInfo' => $invoiceInfo,
|
||
'appealList' => $appealList,
|
||
]);
|
||
|
||
return $this->view->fetch();
|
||
}
|
||
}
|