449 行
16 KiB
PHP
449 行
16 KiB
PHP
<?php
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namespace Retail\Controller;
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use Think\Controller;
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/**
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* 骑手申诉处理管理控制器
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*/
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class RiderAppealController extends Controller {
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/**
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* 申诉管理首页
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*/
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public function index() {
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$this->display();
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}
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/**
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* 获取申诉列表
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*/
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public function getAppealList() {
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$page = I('page', 1, 'intval');
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$pageSize = I('pageSize', 20, 'intval');
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$keyword = I('keyword', '', 'trim');
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$status = I('status', '', 'trim');
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$type = I('type', '', 'trim');
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$start_time = I('start_time', '', 'trim');
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$end_time = I('end_time', '', 'trim');
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$where = array();
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// 关键词搜索（骑手姓名、手机号、订单号）
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if (!empty($keyword)) {
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$where['_string'] = "(u.nickname LIKE '%{$keyword}%' OR u.phone LIKE '%{$keyword}%' OR a.order_no LIKE '%{$keyword}%')";
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}
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// 状态筛选
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if ($status !== '') {
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$where['a.status'] = $status;
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}
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// 申诉类型筛选
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if ($type !== '') {
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$where['a.appeal_type'] = $type;
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}
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// 时间范围筛选
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if (!empty($start_time)) {
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$where['a.create_time'] = array('egt', strtotime($start_time . ' 00:00:00'));
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}
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if (!empty($end_time)) {
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$where['a.create_time'] = array('elt', strtotime($end_time . ' 23:59:59'));
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}
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$model = M('rider_appeal');
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$total = $model->alias('a')
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->join('ls_users u ON a.rider_id = u.id')
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->where($where)
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->count();
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$list = $model->alias('a')
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->field('a.*, u.nickname, u.phone, u.avatar')
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->join('ls_users u ON a.rider_id = u.id')
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->where($where)
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->order('a.create_time desc')
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->page($page, $pageSize)
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->select();
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// 格式化数据
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foreach ($list as &$item) {
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$item['status_text'] = $this->getStatusText($item['status']);
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$item['appeal_type_text'] = $this->getAppealTypeText($item['appeal_type']);
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$item['create_time_format'] = date('Y-m-d H:i:s', $item['create_time']);
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$item['handle_time_format'] = $item['handle_time'] ? date('Y-m-d H:i:s', $item['handle_time']) : '';
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// 获取订单信息
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if (!empty($item['order_no'])) {
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$order = M('order')->where(array('order_no' => $item['order_no']))->find();
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$item['order_info'] = $order;
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}
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}
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$this->ajaxReturn(array(
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'code' => 0,
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'msg' => 'success',
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'data' => array(
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'list' => $list,
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'total' => $total
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)
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));
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}
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/**
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* 获取申诉详情
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*/
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public function getAppealDetail() {
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$id = I('id', 0, 'intval');
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if (empty($id)) {
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$this->ajaxReturn(array('code' => 1, 'msg' => '参数错误'));
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}
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$detail = M('rider_appeal')->alias('a')
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->field('a.*, u.nickname, u.phone, u.avatar')
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->join('ls_users u ON a.rider_id = u.id')
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->where(array('a.id' => $id))
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->find();
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if (empty($detail)) {
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$this->ajaxReturn(array('code' => 1, 'msg' => '申诉不存在'));
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}
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// 格式化数据
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$detail['status_text'] = $this->getStatusText($detail['status']);
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$detail['appeal_type_text'] = $this->getAppealTypeText($detail['appeal_type']);
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$detail['create_time_format'] = date('Y-m-d H:i:s', $detail['create_time']);
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$detail['handle_time_format'] = $detail['handle_time'] ? date('Y-m-d H:i:s', $detail['handle_time']) : '';
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// 获取订单详情
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if (!empty($detail['order_no'])) {
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$order = M('order')->where(array('order_no' => $detail['order_no']))->find();
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$detail['order_info'] = $order;
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}
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// 获取申诉图片
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if (!empty($detail['images'])) {
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$detail['image_list'] = explode(',', $detail['images']);
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} else {
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$detail['image_list'] = array();
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}
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// 获取处理记录
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$handle_logs = M('rider_appeal_log')
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->where(array('appeal_id' => $id))
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->order('create_time desc')
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->select();
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$detail['handle_logs'] = $handle_logs;
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$this->ajaxReturn(array(
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'code' => 0,
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'msg' => 'success',
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'data' => $detail
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));
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}
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/**
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* 处理申诉
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*/
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public function handleAppeal() {
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$id = I('id', 0, 'intval');
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$status = I('status', 0, 'intval'); // 1:通过 2:驳回
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$handle_remark = I('handle_remark', '', 'trim');
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$compensation_amount = I('compensation_amount', 0, 'floatval');
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if (empty($id)) {
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$this->ajaxReturn(array('code' => 1, 'msg' => '参数错误'));
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}
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if (!in_array($status, array(1, 2))) {
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$this->ajaxReturn(array('code' => 1, 'msg' => '处理状态错误'));
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}
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if (empty($handle_remark)) {
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$this->ajaxReturn(array('code' => 1, 'msg' => '处理说明不能为空'));
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}
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// 获取申诉信息
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$appeal = M('rider_appeal')->where(array('id' => $id))->find();
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if (empty($appeal)) {
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$this->ajaxReturn(array('code' => 1, 'msg' => '申诉不存在'));
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}
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if ($appeal['status'] != 0) {
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$this->ajaxReturn(array('code' => 1, 'msg' => '该申诉已处理'));
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}
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// 开启事务
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M()->startTrans();
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try {
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// 更新申诉状态
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$update_data = array(
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'status' => $status,
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'handle_remark' => $handle_remark,
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'handle_time' => time(),
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'handler_id' => session('admin_id')
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);
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if ($status == 1 && $compensation_amount > 0) {
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$update_data['compensation_amount'] = $compensation_amount;
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}
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$result = M('rider_appeal')->where(array('id' => $id))->save($update_data);
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if (!$result) {
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throw new \Exception('更新申诉状态失败');
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}
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// 记录处理日志
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$log_data = array(
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'appeal_id' => $id,
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'handler_id' => session('admin_id'),
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'action' => $status == 1 ? 'approve' : 'reject',
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'remark' => $handle_remark,
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'create_time' => time()
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);
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M('rider_appeal_log')->add($log_data);
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// 如果申诉通过且有补偿金额，增加骑手余额
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if ($status == 1 && $compensation_amount > 0) {
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$rider_id = $appeal['rider_id'];
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// 更新骑手余额
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$balance_result = M('users')->where(array('id' => $rider_id))
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->setInc('balance', $compensation_amount);
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if (!$balance_result) {
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throw new \Exception('更新骑手余额失败');
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}
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// 记录余额变动
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$balance_log = array(
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'user_id' => $rider_id,
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'type' => 'appeal_compensation',
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'amount' => $compensation_amount,
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'balance_before' => M('users')->where(array('id' => $rider_id))->getField('balance') - $compensation_amount,
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'balance_after' => M('users')->where(array('id' => $rider_id))->getField('balance'),
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'remark' => '申诉补偿：' . $appeal['appeal_reason'],
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'create_time' => time()
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);
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M('balance_log')->add($balance_log);
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}
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M()->commit();
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$this->ajaxReturn(array('code' => 0, 'msg' => '处理成功'));
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} catch (\Exception $e) {
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M()->rollback();
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$this->ajaxReturn(array('code' => 1, 'msg' => $e->getMessage()));
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}
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}
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/**
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* 批量处理申诉
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*/
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public function batchHandle() {
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$ids = I('ids', '', 'trim');
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$status = I('status', 0, 'intval');
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$handle_remark = I('handle_remark', '', 'trim');
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if (empty($ids)) {
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$this->ajaxReturn(array('code' => 1, 'msg' => '请选择要处理的申诉'));
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}
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if (!in_array($status, array(1, 2))) {
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$this->ajaxReturn(array('code' => 1, 'msg' => '处理状态错误'));
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}
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if (empty($handle_remark)) {
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$this->ajaxReturn(array('code' => 1, 'msg' => '处理说明不能为空'));
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}
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$id_array = explode(',', $ids);
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$success_count = 0;
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foreach ($id_array as $id) {
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$id = intval($id);
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if ($id <= 0) continue;
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// 检查申诉状态
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$appeal = M('rider_appeal')->where(array('id' => $id))->find();
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if (empty($appeal) || $appeal['status'] != 0) {
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continue;
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}
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// 更新申诉状态
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$update_data = array(
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'status' => $status,
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'handle_remark' => $handle_remark,
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'handle_time' => time(),
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'handler_id' => session('admin_id')
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);
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$result = M('rider_appeal')->where(array('id' => $id))->save($update_data);
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if ($result) {
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// 记录处理日志
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$log_data = array(
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'appeal_id' => $id,
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'handler_id' => session('admin_id'),
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'action' => $status == 1 ? 'approve' : 'reject',
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'remark' => $handle_remark,
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'create_time' => time()
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);
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M('rider_appeal_log')->add($log_data);
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$success_count++;
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}
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}
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$this->ajaxReturn(array(
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'code' => 0,
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'msg' => "批量处理完成，成功处理{$success_count}条申诉"
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));
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}
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/**
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* 导出申诉数据
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*/
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public function exportAppeal() {
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$keyword = I('keyword', '', 'trim');
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$status = I('status', '', 'trim');
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$type = I('type', '', 'trim');
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$start_time = I('start_time', '', 'trim');
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$end_time = I('end_time', '', 'trim');
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$where = array();
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if (!empty($keyword)) {
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$where['_string'] = "(u.nickname LIKE '%{$keyword}%' OR u.phone LIKE '%{$keyword}%' OR a.order_no LIKE '%{$keyword}%')";
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}
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if ($status !== '') {
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$where['a.status'] = $status;
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}
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if ($type !== '') {
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$where['a.appeal_type'] = $type;
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}
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if (!empty($start_time)) {
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$where['a.create_time'] = array('egt', strtotime($start_time . ' 00:00:00'));
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}
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if (!empty($end_time)) {
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$where['a.create_time'] = array('elt', strtotime($end_time . ' 23:59:59'));
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}
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$list = M('rider_appeal')->alias('a')
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->field('a.*, u.nickname, u.phone')
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->join('ls_users u ON a.rider_id = u.id')
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->where($where)
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->order('a.create_time desc')
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->select();
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// 导出Excel
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vendor('PHPExcel.PHPExcel');
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$objPHPExcel = new \PHPExcel();
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$objPHPExcel->setActiveSheetIndex(0);
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$objActSheet = $objPHPExcel->getActiveSheet();
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// 设置表头
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$objActSheet->setCellValue('A1', '申诉ID');
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$objActSheet->setCellValue('B1', '骑手姓名');
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$objActSheet->setCellValue('C1', '手机号');
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$objActSheet->setCellValue('D1', '申诉类型');
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$objActSheet->setCellValue('E1', '订单号');
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$objActSheet->setCellValue('F1', '申诉原因');
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$objActSheet->setCellValue('G1', '申诉描述');
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$objActSheet->setCellValue('H1', '状态');
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$objActSheet->setCellValue('I1', '处理说明');
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$objActSheet->setCellValue('J1', '补偿金额');
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$objActSheet->setCellValue('K1', '申诉时间');
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$objActSheet->setCellValue('L1', '处理时间');
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// 填充数据
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$row = 2;
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foreach ($list as $item) {
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$objActSheet->setCellValue('A' . $row, $item['id']);
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$objActSheet->setCellValue('B' . $row, $item['nickname']);
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$objActSheet->setCellValue('C' . $row, $item['phone']);
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$objActSheet->setCellValue('D' . $row, $this->getAppealTypeText($item['appeal_type']));
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$objActSheet->setCellValue('E' . $row, $item['order_no']);
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$objActSheet->setCellValue('F' . $row, $item['appeal_reason']);
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$objActSheet->setCellValue('G' . $row, $item['appeal_content']);
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$objActSheet->setCellValue('H' . $row, $this->getStatusText($item['status']));
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$objActSheet->setCellValue('I' . $row, $item['handle_remark']);
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$objActSheet->setCellValue('J' . $row, $item['compensation_amount']);
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$objActSheet->setCellValue('K' . $row, date('Y-m-d H:i:s', $item['create_time']));
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$objActSheet->setCellValue('L' . $row, $item['handle_time'] ? date('Y-m-d H:i:s', $item['handle_time']) : '');
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$row++;
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}
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$filename = '骑手申诉记录_' . date('YmdHis') . '.xlsx';
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header('Content-Type: application/vnd.openxmlformats-officedocument.spreadsheetml.sheet');
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header('Content-Disposition: attachment;filename="' . $filename . '"');
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header('Cache-Control: max-age=0');
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$objWriter = \PHPExcel_IOFactory::createWriter($objPHPExcel, 'Excel2007');
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$objWriter->save('php://output');
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exit;
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}
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/**
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* 获取申诉统计
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*/
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public function getAppealStats() {
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$start_time = I('start_time', '', 'trim');
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$end_time = I('end_time', '', 'trim');
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$where = array();
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if (!empty($start_time)) {
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$where['create_time'] = array('egt', strtotime($start_time . ' 00:00:00'));
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}
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if (!empty($end_time)) {
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$where['create_time'] = array('elt', strtotime($end_time . ' 23:59:59'));
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}
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$model = M('rider_appeal');
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$stats = array(
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'total_count' => $model->where($where)->count(),
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'pending_count' => $model->where(array_merge($where, array('status' => 0)))->count(),
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'approved_count' => $model->where(array_merge($where, array('status' => 1)))->count(),
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'rejected_count' => $model->where(array_merge($where, array('status' => 2)))->count(),
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'order_appeal_count' => $model->where(array_merge($where, array('appeal_type' => 'order')))->count(),
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'rating_appeal_count' => $model->where(array_merge($where, array('appeal_type' => 'rating')))->count(),
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'penalty_appeal_count' => $model->where(array_merge($where, array('appeal_type' => 'penalty')))->count()
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);
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// 计算总补偿金额
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$total_compensation = $model->where(array_merge($where, array('status' => 1)))
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->sum('compensation_amount');
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$stats['total_compensation'] = number_format($total_compensation ?: 0, 2);
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$this->ajaxReturn(array(
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'code' => 0,
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'msg' => 'success',
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'data' => $stats
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));
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}
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/**
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* 获取状态文本
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*/
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private function getStatusText($status) {
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$statusMap = array(
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0 => '待处理',
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1 => '已通过',
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2 => '已驳回'
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);
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return isset($statusMap[$status]) ? $statusMap[$status] : '未知';
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}
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/**
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* 获取申诉类型文本
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*/
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private function getAppealTypeText($type) {
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$typeMap = array(
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'order' => '订单异常申诉',
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'rating' => '差评申诉',
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'penalty' => '违规处罚申诉',
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'payment' => '收入异常申诉',
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'other' => '其他申诉'
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);
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return isset($typeMap[$type]) ? $typeMap[$type] : '其他';
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}
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}
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?>
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