revert(order): 移除订单站内聊天，沟通统一走官方客服

- 删除 pages/order/chat、聊天接口/仓储方法/order_messages 建表与客户端 API

- 买家「联系大神」、大神「联系老板」、大神详情「在线客服」、组局「私聊」统一改为 openSupportSheet（读取后台 customer_service 配置的客服微信/热线）

- 保留派单实时通知与雷达/大厅轮询

- 114 套件/742 用例全绿；聊天接口线上已 404

pwuniapp/common/api.js

@@ -706,21 +706,6 @@ export async function getOrdersPool(options = {}) {
   return [];
 }
 
-/**
- * 订单站内聊天（仅交易双方）
- */
-export async function getOrderChat(orderId) {
-  return http.get(`/orders/${encodeURIComponent(orderId)}/chat`);
-}
-
-export async function sendOrderMessage(orderId, content) {
-  return http.post(`/orders/${encodeURIComponent(orderId)}/chat/messages`, { content });
-}
-
-export async function markOrderChatRead(orderId) {
-  return http.post(`/orders/${encodeURIComponent(orderId)}/chat/read`, {});
-}
-
 /**
  * 坐标反查行政区/地址（雷达顶部定位文案）
  */

pwuniapp/common/support.js

@@ -0,0 +1,60 @@
+// pwuniapp/common/support.js
+// 统一客服入口：平台沟通仅通过官方客服微信/热线，不在买卖双方之间直接建立联系。
+import { getPlatformConfigs } from '@/common/api.js';
+
+let cachedContact = null;
+let cachedAt = 0;
+
+export async function getSupportContact() {
+  if (cachedContact && Date.now() - cachedAt < 5 * 60 * 1000) {
+    return cachedContact;
+  }
+  let hotline = '';
+  let wechat = '';
+  try {
+    const configs = await getPlatformConfigs();
+    const cs = (configs && configs.customer_service) || {};
+    hotline = String(cs.hotline || '').trim();
+    wechat = String(cs.wechat || '').trim();
+  } catch (_) {
+    // 配置拉取失败时使用空值，避免展示写死的客服账号
+  }
+  cachedContact = { hotline, wechat };
+  cachedAt = Date.now();
+  return cachedContact;
+}
+
+export async function openSupportSheet() {
+  const contact = await getSupportContact();
+  const actions = [];
+  if (contact.wechat) actions.push({ key: 'wechat', label: `复制客服微信（${contact.wechat}）` });
+  if (contact.hotline) actions.push({ key: 'hotline', label: `拨打客服热线（${contact.hotline}）` });
+
+  if (actions.length === 0) {
+    uni.showToast({ title: '客服信息暂未配置，请稍后再试', icon: 'none' });
+    return;
+  }
+
+  uni.showActionSheet({
+    itemList: actions.map((a) => a.label),
+    success: (res) => {
+      const picked = actions[res.tapIndex];
+      if (!picked) return;
+      if (picked.key === 'wechat') {
+        uni.setClipboardData({
+          data: contact.wechat,
+          success: () => {
+            uni.showToast({ title: '客服微信已复制，请前往微信添加', icon: 'none', duration: 2200 });
+          }
+        });
+      } else if (picked.key === 'hotline') {
+        uni.makePhoneCall({
+          phoneNumber: contact.hotline.replace(/[^0-9+]/g, ''),
+          fail: () => {
+            uni.showToast({ title: `客服热线：${contact.hotline}`, icon: 'none' });
+          }
+        });
+      }
+    }
+  });
+}

pwuniapp/pages.json

@@ -102,15 +102,7 @@
         "backgroundColor": "#0A0F1D"
       }
     },
-    {
+
-      "path": "pages/order/chat",
-      "style": {
-        "navigationBarTitleText": "订单沟通",
-        "navigationBarBackgroundColor": "#0A0F1D",
-        "navigationBarTextStyle": "white",
-        "backgroundColor": "#0A0F1D"
-      }
-    },
     {
       "path": "pages/user/index",
       "style": {

pwuniapp/pages/activity/detail.vue

@@ -80,7 +80,7 @@
           </view>
           <text class="creator-sub">同城组局召集人</text>
         </view>
-        <button class="btn-chat btn-active" @click.stop="chatWithHost">私聊</button>
+        <button class="btn-chat btn-active" @click.stop="openSupportSheet">联系客服</button>
       </view>
 
       <view class="info-list">
@@ -422,6 +422,7 @@ import {
   normalizeUserId
 } from '@/common/api.js';
 import { ICONS } from '@/common/icons.js';
+import { openSupportSheet } from '@/common/support.js';
 import { getCurrentThemeKey, applyThemeToNativeUI } from '@/common/theme.js';
 import { ensureLoginOrRedirect } from '@/common/role.js';
 import { preloadSubscribeTemplates, requestSubscribeFor } from '@/common/subscribe.js';
@@ -711,34 +712,6 @@ const openHostProfile = () => {
   });
 };
 
-const chatWithHost = () => {
-  uni.showActionSheet({
-    itemList: [
-      '复制组局信息',
-      '查看发起人主页'
-    ],
-    success: (res) => {
-      if (res.tapIndex === 0) {
-        const parts = [
-          `【组局】${activity.value.title || ''}`,
-          `时间：${activity.value.startTime || '待定'}`,
-          `地点：${activity.value.location || '待定'}`
-        ];
-        const contact = String(activity.value.contactPhone || '').trim();
-        if (contact) parts.push(`联络方式：${contact}`);
-        uni.setClipboardData({
-          data: parts.join(' | '),
-          success: () => {
-            uni.showToast({ title: '组局信息已复制', icon: 'success' });
-          }
-        });
-      } else if (res.tapIndex === 1) {
-        openHostProfile();
-      }
-    }
-  });
-};
-
 const goToMyTicket = (code) => {
   if (!ensureLoginOrRedirect(`/pages/activity/detail?id=${currentActId.value}`)) {
     return;

pwuniapp/pages/expert/detail.vue

@@ -262,6 +262,7 @@ import { onLoad, onShow } from '@dcloudio/uni-app';
 import SkeletonScreen from '@/components/SkeletonScreen.vue';
 import { getCompanionDetail, getExpertReviews, replyOrderReview, submitReport as submitReportApi, checkFavorite, addFavorite as addFavApi, removeFavorite as removeFavApi } from '@/common/api.js';
 import { ICONS } from '@/common/icons.js';
+import { openSupportSheet } from '@/common/support.js';
 import { getCurrentThemeKey, applyThemeToNativeUI } from '@/common/theme.js';
 import { ensureLoginOrRedirect } from '@/common/role.js';
 
@@ -532,36 +533,7 @@ const toggleVoice = () => {
 };
 
 const chatOnline = () => {
-  uni.showActionSheet({
+  void openSupportSheet();
-    itemList: [`联系 7x24h 官方在线客服`],
-    success: (res) => {
-      if (res.tapIndex === 0) {
-        uni.showActionSheet({
-          itemList: [
-            '拨打官方服务热线 (400-888-6666)',
-            '复制官方 VIP 客服微信 (peiwan_vip_kefu)'
-          ],
-          success: (cRes) => {
-            if (cRes.tapIndex === 0) {
-              uni.makePhoneCall({
-                phoneNumber: '4008886666',
-                fail: () => {
-                  uni.showToast({ title: '服务热线: 400-888-6666', icon: 'none' });
-                }
-              });
-            } else if (cRes.tapIndex === 1) {
-              uni.setClipboardData({
-                data: 'peiwan_vip_kefu',
-                success: () => {
-                  uni.showToast({ title: '官方客服微信号已复制', icon: 'success' });
-                }
-              });
-            }
-          }
-        });
-      }
-    }
-  });
 };
 
 const previewImage = (index) => {

pwuniapp/pages/expert/workspace.vue

@@ -466,6 +466,7 @@
 import { ref, computed, onMounted, onUnmounted } from 'vue';
 import { onShow } from '@dcloudio/uni-app';
 import { ICONS } from '@/common/icons.js';
+import { openSupportSheet } from '@/common/support.js';
 import { isExpertCertified } from '@/common/role.js';
 import { getCurrentThemeKey } from '@/common/theme.js';
 import {
@@ -1024,42 +1025,8 @@ const handleRejectOrder = (order) => {
 };
 
 
-const chatWithBuyer = (order) => {
+const chatWithBuyer = () => {
-  const orderId = order && order.id;
+  void openSupportSheet();
-  if (orderId) {
-    uni.navigateTo({ url: `/pages/order/chat?orderId=${encodeURIComponent(orderId)}` });
-    return;
-  }
-  uni.showActionSheet({
-    itemList: ['联系 7x24h 官方客服'],
-    success: (res) => {
-      if (res.tapIndex === 0) {
-        uni.showActionSheet({
-          itemList: [
-            '拨打官方服务热线 (400-888-6666)',
-            '复制官方 VIP 客服微信 (peiwan_vip_kefu)'
-          ],
-          success: (cRes) => {
-            if (cRes.tapIndex === 0) {
-              uni.makePhoneCall({
-                phoneNumber: '4008886666',
-                fail: () => {
-                  uni.showToast({ title: '服务热线: 400-888-6666', icon: 'none' });
-                }
-              });
-            } else if (cRes.tapIndex === 1) {
-              uni.setClipboardData({
-                data: 'peiwan_vip_kefu',
-                success: () => {
-                  uni.showToast({ title: '官方客服微信号已复制', icon: 'success' });
-                }
-              });
-            }
-          }
-        });
-      }
-    }
-  });
 };
 
 const completeOrder = (id) => {

pwuniapp/pages/order/chat.vue

@@ -1,320 +0,0 @@
-<template>
-  <view class="chat-page">
-    <view class="chat-header">
-      <image class="peer-avatar" :src="peer.avatar || ''" mode="aspectFill" />
-      <view class="peer-meta">
-        <text class="peer-name">{{ peer.nickname || '对方' }}</text>
-        <text class="order-sub">{{ order.title || '订单沟通' }}{{ order.orderNo ? ` · ${order.orderNo}` : '' }}</text>
-      </view>
-    </view>
-
-    <scroll-view class="chat-body" scroll-y :scroll-into-view="scrollTarget">
-      <view v-if="loading" class="chat-hint">正在加载会话…</view>
-      <view v-else-if="messages.length === 0" class="chat-hint">暂无消息，先打个招呼吧</view>
-
-      <view
-        v-for="m in messages"
-        :key="m.id"
-        :id="`msg-${m.id}`"
-        class="msg-row"
-        :class="{ mine: isMine(m) }"
-      >
-        <image v-if="!isMine(m)" class="msg-avatar" :src="peer.avatar || ''" mode="aspectFill" />
-        <view class="bubble-wrap">
-          <view class="msg-bubble">{{ m.content }}</view>
-          <text class="msg-time">{{ formatTime(m.createdAt) }}</text>
-        </view>
-      </view>
-      <view id="chat-bottom" class="chat-bottom-anchor"></view>
-    </scroll-view>
-
-    <view class="chat-input-bar">
-      <input
-        class="chat-input"
-        v-model="draft"
-        confirm-type="send"
-        :maxlength="500"
-        :disabled="!chatEnabled"
-        placeholder="输入消息（请勿发送手机号/微信号）"
-        placeholder-class="chat-ph"
-        @confirm="send"
-      />
-      <button class="chat-send btn-active" :disabled="sending || !draft.trim() || !chatEnabled" @click="send">
-        {{ sending ? '发送中' : '发送' }}
-      </button>
-    </view>
-  </view>
-</template>
-
-<script setup>
-import { ref, onUnmounted } from 'vue';
-import { onLoad, onShow, onHide } from '@dcloudio/uni-app';
-import { getOrderChat, sendOrderMessage, normalizeUserId } from '@/common/api.js';
-
-const orderId = ref('');
-const order = ref({});
-const peer = ref({});
-const messages = ref([]);
-const draft = ref('');
-const loading = ref(true);
-const sending = ref(false);
-const chatEnabled = ref(true);
-const scrollTarget = ref('chat-bottom');
-
-let pollTimer = null;
-let polling = false;
-
-const isMine = (m) => Number(m.senderId) === Number(normalizeUserId());
-
-const formatTime = (val) => {
-  if (!val) return '';
-  const d = new Date(val);
-  if (isNaN(d.getTime())) return '';
-  const hh = String(d.getHours()).padStart(2, '0');
-  const mm = String(d.getMinutes()).padStart(2, '0');
-  return `${hh}:${mm}`;
-};
-
-const scrollToBottom = () => {
-  scrollTarget.value = '';
-  setTimeout(() => {
-    scrollTarget.value = 'chat-bottom';
-  }, 30);
-};
-
-const loadChat = async (first = false) => {
-  if (polling || !orderId.value) return;
-  polling = true;
-  try {
-    const data = await getOrderChat(orderId.value);
-    if (data) {
-      order.value = data.order || {};
-      peer.value = data.peer || {};
-      const list = Array.isArray(data.messages) ? data.messages : [];
-      if (list.length !== messages.value.length || first) {
-        messages.value = list;
-        scrollToBottom();
-      }
-      chatEnabled.value = true;
-    }
-  } catch (err) {
-    if (first) {
-      chatEnabled.value = false;
-      uni.showToast({ title: err.message || '会话暂不可用', icon: 'none' });
-    }
-  } finally {
-    polling = false;
-    if (first) loading.value = false;
-  }
-};
-
-const startPolling = () => {
-  stopPolling();
-  pollTimer = setInterval(() => {
-    void loadChat(false);
-  }, 3000);
-};
-
-const stopPolling = () => {
-  if (pollTimer) {
-    clearInterval(pollTimer);
-    pollTimer = null;
-  }
-};
-
-const send = async () => {
-  const content = String(draft.value || '').trim();
-  if (!content || sending.value || !chatEnabled.value) return;
-  sending.value = true;
-  try {
-    const msg = await sendOrderMessage(orderId.value, content);
-    if (msg && msg.id) {
-      messages.value = [...messages.value, msg];
-      draft.value = '';
-      scrollToBottom();
-    }
-  } catch (err) {
-    uni.showToast({ title: err.message || '发送失败', icon: 'none' });
-  } finally {
-    sending.value = false;
-  }
-};
-
-onLoad((query) => {
-  orderId.value = query && query.orderId ? String(query.orderId) : '';
-  if (!orderId.value) {
-    uni.showToast({ title: '缺少订单信息', icon: 'none' });
-    return;
-  }
-  void loadChat(true);
-});
-
-onShow(() => {
-  if (orderId.value) {
-    void loadChat(false);
-    startPolling();
-  }
-});
-
-onHide(() => {
-  stopPolling();
-});
-
-onUnmounted(() => {
-  stopPolling();
-});
-</script>
-
-<style lang="scss">
-page {
-  height: 100%;
-}
-
-.chat-page {
-  height: 100vh;
-  display: flex;
-  flex-direction: column;
-  background: #0A0F1D;
-  color: #F8FAFC;
-}
-
-.chat-header {
-  display: flex;
-  align-items: center;
-  gap: 16rpx;
-  padding: 20rpx 28rpx;
-  border-bottom: 1rpx solid rgba(255, 255, 255, 0.08);
-  background: #111827;
-
-  .peer-avatar {
-    width: 72rpx;
-    height: 72rpx;
-    border-radius: 50%;
-    background: rgba(255, 255, 255, 0.08);
-  }
-
-  .peer-meta {
-    display: flex;
-    flex-direction: column;
-    gap: 4rpx;
-  }
-
-  .peer-name {
-    font-size: 28rpx;
-    font-weight: 600;
-  }
-
-  .order-sub {
-    font-size: 22rpx;
-    color: #94A3B8;
-  }
-}
-
-.chat-body {
-  flex: 1;
-  padding: 24rpx 24rpx 12rpx;
-  box-sizing: border-box;
-}
-
-.chat-hint {
-  text-align: center;
-  font-size: 24rpx;
-  color: #64748B;
-  padding: 60rpx 0;
-}
-
-.chat-bottom-anchor {
-  height: 1rpx;
-}
-
-.msg-row {
-  display: flex;
-  align-items: flex-start;
-  gap: 12rpx;
-  margin-bottom: 20rpx;
-
-  .msg-avatar {
-    width: 64rpx;
-    height: 64rpx;
-    border-radius: 50%;
-    flex-shrink: 0;
-    background: rgba(255, 255, 255, 0.08);
-  }
-
-  .bubble-wrap {
-    max-width: 70%;
-    display: flex;
-    flex-direction: column;
-    gap: 6rpx;
-  }
-
-  .msg-bubble {
-    padding: 16rpx 22rpx;
-    border-radius: 20rpx;
-    border-top-left-radius: 6rpx;
-    background: #1E293B;
-    color: #E2E8F0;
-    font-size: 28rpx;
-    line-height: 1.5;
-    word-break: break-all;
-  }
-
-  .msg-time {
-    font-size: 20rpx;
-    color: #64748B;
-  }
-
-  &.mine {
-    justify-content: flex-end;
-
-    .bubble-wrap {
-      align-items: flex-end;
-    }
-
-    .msg-bubble {
-      background: linear-gradient(135deg, #10B981 0%, #059669 100%);
-      color: #FFFFFF;
-      border-radius: 20rpx;
-      border-top-right-radius: 6rpx;
-    }
-  }
-}
-
-.chat-input-bar {
-  display: flex;
-  align-items: center;
-  gap: 16rpx;
-  padding: 16rpx 24rpx calc(16rpx + env(safe-area-inset-bottom));
-  border-top: 1rpx solid rgba(255, 255, 255, 0.08);
-  background: #111827;
-
-  .chat-input {
-    flex: 1;
-    height: 76rpx;
-    padding: 0 24rpx;
-    border-radius: 38rpx;
-    background: #1E293B;
-    color: #F8FAFC;
-    font-size: 28rpx;
-  }
-
-  .chat-ph {
-    color: #64748B;
-  }
-
-  .chat-send {
-    margin: 0;
-    padding: 0 30rpx;
-    height: 72rpx;
-    line-height: 72rpx;
-    border-radius: 36rpx;
-    font-size: 26rpx;
-    color: #FFFFFF;
-    background: linear-gradient(135deg, #10B981 0%, #059669 100%);
-
-    &[disabled] {
-      opacity: 0.5;
-    }
-  }
-}
-</style>

pwuniapp/pages/order/list.vue

@@ -359,6 +359,7 @@ import {
   normalizeUserId
 } from '@/common/api.js';
 import { ICONS } from '@/common/icons.js';
+import { openSupportSheet } from '@/common/support.js';
 import { getCurrentThemeKey, applyThemeToNativeUI } from '@/common/theme.js';
 import { ensureLoginOrRedirect } from '@/common/role.js';
 import { getNavBarInfo } from '@/common/nav.js';
@@ -546,43 +547,8 @@ const payOrder = async (id) => {
   }
 };
 
-const contactExpert = (order) => {
+const contactExpert = () => {
-  const orderId = order && order.id;
+  void openSupportSheet();
-  const chatAvailable = Boolean(orderId) && ['IN_SERVICE', '服务中', '履约中', '待确认', '已完成'].includes(String(order.rawStatus || order.status || ''));
-  if (chatAvailable) {
-    uni.navigateTo({ url: `/pages/order/chat?orderId=${encodeURIComponent(orderId)}` });
-    return;
-  }
-  uni.showActionSheet({
-    itemList: ['联系 7x24h 官方电竞客服'],
-    success: (res) => {
-      if (res.tapIndex === 0) {
-        uni.showActionSheet({
-          itemList: [
-            '拨打官方服务热线 (400-888-6666)',
-            '复制官方 VIP 客服微信 (peiwan_vip_kefu)'
-          ],
-          success: (cRes) => {
-            if (cRes.tapIndex === 0) {
-              uni.makePhoneCall({
-                phoneNumber: '4008886666',
-                fail: () => {
-                  uni.showToast({ title: '服务热线: 400-888-6666', icon: 'none' });
-                }
-              });
-            } else if (cRes.tapIndex === 1) {
-              uni.setClipboardData({
-                data: 'peiwan_vip_kefu',
-                success: () => {
-                  uni.showToast({ title: '官方客服微信号已复制', icon: 'success' });
-                }
-              });
-            }
-          }
-        });
-      }
-    }
-  });
 };
 
 // 15分钟待支付倒计时动态计算

server/src/db/mysql.ts

@@ -159,21 +159,6 @@ export async function initDatabase(): Promise<void> {
       ) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;
     `);
 
-    // 订单维度站内聊天消息（仅交易双方可见，敏感词/联系方式在服务端拦截）
-    await conn.query(`
-      CREATE TABLE IF NOT EXISTS order_messages (
-        id VARCHAR(64) PRIMARY KEY,
-        order_id VARCHAR(64) NOT NULL,
-        sender_id INT NOT NULL,
-        receiver_id INT NOT NULL,
-        content TEXT NOT NULL,
-        created_at DATETIME DEFAULT CURRENT_TIMESTAMP,
-        read_at DATETIME NULL,
-        INDEX idx_order_created (order_id, created_at),
-        INDEX idx_receiver_read (receiver_id, read_at)
-      ) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;
-    `);
-
     const extraOrderCols = [
       "ALTER TABLE orders ADD COLUMN buyer_id INT DEFAULT 1001 AFTER id",
       "ALTER TABLE orders ADD COLUMN expert_id INT DEFAULT 101 AFTER buyer_id",

server/src/db/repository.ts

@@ -1686,66 +1686,6 @@ export class MysqlRepository {
     };
   }
 
-  /** 订单聊天上下文：仅买家与已认领大神可参与 */
-  async getOrderChatContext(orderId: string): Promise<any | null> {
-    const own = await this.getOrderOwnership(orderId);
-    if (!own) return null;
-    return {
-      orderId: own.id,
-      orderNo: own.orderNo,
-      buyerId: own.buyerId,
-      expertUserId: Number(own.claimedBy) || 0,
-      status: own.status,
-      amount: own.amount,
-      companionName: own.companionName,
-    };
-  }
-
-  async listOrderMessages(orderId: string, limit = 100): Promise<any[]> {
-    const safeLimit = Math.min(200, Math.max(1, Math.round(Number(limit) || 100)));
-    const [rows]: any = await pool.query(`
-      SELECT id, order_id as orderId, sender_id as senderId, receiver_id as receiverId,
-             content, created_at as createdAt, read_at as readAt
-      FROM order_messages
-      WHERE order_id = ?
-      ORDER BY created_at ASC
-      LIMIT ?
-    `, [orderId, safeLimit]);
-    return rows || [];
-  }
-
-  async createOrderMessage(orderId: string, senderId: number, receiverId: number, content: string): Promise<any> {
-    const id = `msg_${Date.now()}_${Math.floor(100 + Math.random() * 900)}`;
-    await pool.query(
-      'INSERT INTO order_messages (id, order_id, sender_id, receiver_id, content) VALUES (?, ?, ?, ?, ?)',
-      [id, orderId, senderId, receiverId, content]
-    );
-    return {
-      id,
-      orderId,
-      senderId: Number(senderId),
-      receiverId: Number(receiverId),
-      content,
-      createdAt: new Date().toISOString(),
-      readAt: null,
-    };
-  }
-
-  async markOrderMessagesRead(orderId: string, readerId: number): Promise<void> {
-    await pool.query(
-      'UPDATE order_messages SET read_at = NOW() WHERE order_id = ? AND receiver_id = ? AND read_at IS NULL',
-      [orderId, readerId]
-    );
-  }
-
-  async countUnreadOrderMessages(orderId: string, receiverId: number): Promise<number> {
-    const [rows]: any = await pool.query(
-      'SELECT COUNT(*) as c FROM order_messages WHERE order_id = ? AND receiver_id = ? AND read_at IS NULL',
-      [orderId, receiverId]
-    );
-    return Number(rows?.[0]?.c || 0);
-  }
-
   // 大神点击申请完成服务 (服务中 -> 待确认，进入 48 小时买家确认窗口)
   async applyCompleteOrder(orderId: string): Promise<any> {
     const [cur]: any = await pool.query('SELECT status FROM orders WHERE id = ? OR order_no = ? LIMIT 1', [orderId, orderId]);

server/src/index.ts

@@ -1548,106 +1548,6 @@ app.post('/api/orders/:id/claim', async (req: Request, res: Response) => {
   }
 });
 
-// ===== 订单维度站内聊天（仅交易双方；敏感词与手机号在服务端拦截）=====
-async function resolveOrderChat(req: Request, orderId: string) {
-  const uid = resolveSecureUserId(req, Number(req.body?.userId || req.query.userId || 0), '订单聊天');
-  const ctx = await repo.getOrderChatContext(orderId);
-  if (!ctx) {
-    const e: any = new Error('订单不存在');
-    e.status = 404;
-    e.code = 40400;
-    throw e;
-  }
-  if (!ctx.expertUserId) {
-    const e: any = new Error('订单尚未被大神接单，暂不能聊天');
-    e.status = 409;
-    e.code = 40900;
-    throw e;
-  }
-  const isBuyer = uid === ctx.buyerId;
-  const isExpert = uid === ctx.expertUserId;
-  if (!isBuyer && !isExpert) {
-    const e: any = new Error('仅交易双方可查看该订单会话');
-    e.status = 403;
-    e.code = 40300;
-    throw e;
-  }
-  return { uid, ctx, isBuyer, peerId: isBuyer ? ctx.expertUserId : ctx.buyerId };
-}
-
-app.get('/api/orders/:id/chat', async (req: Request, res: Response) => {
-  try {
-    const { uid, ctx, peerId } = await resolveOrderChat(req, String(req.params.id));
-    const messages = await repo.listOrderMessages(ctx.orderId);
-    const peer: any = await repo.getUserById(peerId);
-    await repo.markOrderMessagesRead(ctx.orderId, uid);
-    res.json({
-      code: 20000,
-      data: {
-        order: {
-          id: ctx.orderId,
-          orderNo: ctx.orderNo,
-          status: ctx.status,
-          amount: ctx.amount,
-          title: ctx.companionName
-        },
-        peer: {
-          id: peerId,
-          nickname: peer?.nickname || '对方',
-          avatar: peer?.avatar || ''
-        },
-        messages,
-        unread: 0
-      }
-    });
-  } catch (err: any) {
-    res.status(err.status || 500).json({ code: err.code || 50000, message: err.message });
-  }
-});
-
-app.post('/api/orders/:id/chat/messages', rateLimit({ name: 'order_chat', windowMs: 60 * 1000, max: 40, key: rateWriteKey }), async (req: Request, res: Response) => {
-  try {
-    const { uid, ctx, peerId } = await resolveOrderChat(req, String(req.params.id));
-    const content = String(req.body?.content || '').trim();
-    if (!content) {
-      return res.status(400).json({ code: 40000, message: '消息内容不能为空' });
-    }
-    if (content.length > 500) {
-      return res.status(400).json({ code: 40000, message: '单条消息不能超过 500 字' });
-    }
-    if (/1[3-9]\d{9}/.test(content)) {
-      return res.status(400).json({ code: 40000, message: '为保障资金与人身安全，请勿在站内发送手机号' });
-    }
-    const sec = contentSecurityService.checkText(content);
-    if (!sec.pass) {
-      return res.status(400).json({ code: sec.code || 40000, message: sec.message || '消息包含违规内容' });
-    }
-
-    const message = await repo.createOrderMessage(ctx.orderId, uid, peerId, content);
-    const sender: any = await repo.getUserById(uid);
-    pushUserNotification(
-      peerId,
-      'CHAT',
-      '收到一条订单消息',
-      `${sender?.nickname || '对方'}：${content.slice(0, 40)}`,
-      `/pages/order/chat?orderId=${ctx.orderId}`
-    );
-    res.json({ code: 20000, data: message, message: '已发送' });
-  } catch (err: any) {
-    res.status(err.status || 400).json({ code: err.code || 40000, message: err.message });
-  }
-});
-
-app.post('/api/orders/:id/chat/read', async (req: Request, res: Response) => {
-  try {
-    const { uid, ctx } = await resolveOrderChat(req, String(req.params.id));
-    await repo.markOrderMessagesRead(ctx.orderId, uid);
-    res.json({ code: 20000, data: { ok: true } });
-  } catch (err: any) {
-    res.status(err.status || 400).json({ code: err.code || 40000, message: err.message });
-  }
-});
-
 // 大神今日接单数据汇总 (落盘 MySQL)
 app.get('/api/expert/stats/:id', async (req: Request, res: Response) => {
   try {

server/tests/order-chat-realtime.spec.ts

@@ -3,47 +3,19 @@ import * as fs from 'fs';
 import * as path from 'path';
 
 /**
- * 第九十九批：订单站内聊天 + 派单实时通知。
+ * 第九十九批：派单实时化；站内聊天已按产品要求移除（沟通统一走官方客服）。
  */
-describe('第九十九批订单聊天与派单实时化', () => {
+describe('第九十九批派单实时化与客服沟通约束', () => {
   const root = path.resolve(__dirname, '../../');
   const read = (rel: string) => fs.readFileSync(path.join(root, rel), 'utf-8');
 
-  const mysql = read('server/src/db/mysql.ts');
-  const repo = read('server/src/db/repository.ts');
   const indexCode = read('server/src/index.ts');
-  const apiCode = read('pwuniapp/common/api.js');
+  const mysql = read('server/src/db/mysql.ts');
-  const chatPage = read('pwuniapp/pages/order/chat.vue');
   const pagesJson = read('pwuniapp/pages.json');
   const radar = read('pwuniapp/pages/expert/radar.vue');
   const hall = read('pwuniapp/pages/expert/hall.vue');
-
+  const orderList = read('pwuniapp/pages/order/list.vue');
-  it('订单消息表必须落库且带索引', () => {
+  const workspace = read('pwuniapp/pages/expert/workspace.vue');
-    expect(mysql).toContain('CREATE TABLE IF NOT EXISTS order_messages');
-    expect(mysql).toContain('idx_order_created');
-    expect(mysql).toContain('idx_receiver_read');
-  });
-
-  it('聊天接口必须校验交易双方身份', () => {
-    expect(indexCode).toContain("app.get('/api/orders/:id/chat'");
-    expect(indexCode).toContain("app.post('/api/orders/:id/chat/messages'");
-    expect(indexCode).toContain('仅交易双方可查看该订单会话');
-    expect(indexCode).toContain('订单尚未被大神接单，暂不能聊天');
-  });
-
-  it('消息必须过滤手机号与违规内容，并推送站内通知', () => {
-    expect(indexCode).toContain("请勿在站内发送手机号");
-    expect(indexCode).toContain('contentSecurityService.checkText(content)');
-    expect(indexCode).toContain("pushUserNotification(\n      peerId,\n      'CHAT'");
-  });
-
-  it('小程序聊天页与接口已接线', () => {
-    expect(pagesJson).toContain('pages/order/chat');
-    expect(apiCode).toContain('export async function getOrderChat');
-    expect(apiCode).toContain('export async function sendOrderMessage');
-    expect(chatPage).toContain('setInterval');
-    expect(chatPage).toContain('sendOrderMessage');
-  });
 
   it('新派单必须通知在线认证大神，雷达/大厅自动轮询', () => {
     expect(indexCode).toContain('notifyNearbyExpertsForOrder');
@@ -55,9 +27,27 @@ describe('第九十九批订单聊天与派单实时化', () => {
     expect(hall).toContain('}, 30000);');
   });
 
-  it('通知跳转会正确处理接单页 tab 路由', () => {
+  it('新单通知跳转会正确处理接单页 tab 路由', () => {
     const notifications = read('pwuniapp/pages/user/notifications.vue');
     expect(notifications).toContain("'/pages/expert/radar'");
     expect(notifications).toContain("'/pages/expert/hall'");
   });
+
+  it('站内聊天必须彻底移除（页面/接口/表/客户端方法）', () => {
+    expect(fs.existsSync(path.join(root, 'pwuniapp/pages/order/chat.vue'))).toBe(false);
+    expect(pagesJson).not.toContain('pages/order/chat');
+    expect(indexCode).not.toContain('/chat/messages');
+    expect(mysql).not.toContain('order_messages');
+    const apiCode = read('pwuniapp/common/api.js');
+    expect(apiCode).not.toContain('sendOrderMessage');
+  });
+
+  it('买卖双方沟通统一走官方客服（配置化）', () => {
+    const support = read('pwuniapp/common/support.js');
+    expect(support).toContain('openSupportSheet');
+    expect(support).toContain('customer_service');
+    expect(orderList).toContain('openSupportSheet');
+    expect(workspace).toContain('openSupportSheet');
+    expect(orderList).not.toContain('pages/order/chat');
+  });
 });