feat(system): implement dynamic platform configs for customer service, safety notice, and service agreement

2026-10-10 09:47:53 +08:00
--- a/admin/arco-design-pro-vite/src/locale/en-US.ts
+++ b/admin/arco-design-pro-vite/src/locale/en-US.ts
@@ -48,6 +48,7 @@ export default {
  'menu.safety': 'Safety & Risk Control',
  'menu.safety.places': 'Approved Venues',
  'menu.safety.auditLog': 'Risk Intercept Log',
+  'menu.safety.platformConfig': 'Platform & Support Config',
  'menu.banner': 'Banner & Operations',
  'menu.banner.manage': 'Banner Management',
  'menu.banner.navCategory': 'Category Navigation',
--- a/admin/arco-design-pro-vite/src/locale/zh-CN.ts
+++ b/admin/arco-design-pro-vite/src/locale/zh-CN.ts
@@ -48,6 +48,7 @@ export default {
  'menu.safety': '履约安全与风控',
  'menu.safety.places': '线下商圈场所库',
  'menu.safety.auditLog': '场所与内容拦截日志',
+  'menu.safety.platformConfig': '客服与公告协议配置',
  'menu.banner': '首页轮播与运营',
  'menu.banner.manage': '轮播图管理',
  'menu.banner.navCategory': '金刚区导航品类',
--- a/admin/arco-design-pro-vite/src/router/routes/modules/safety.ts
+++ b/admin/arco-design-pro-vite/src/router/routes/modules/safety.ts
@@ -32,6 +32,16 @@ const SAFETY: AppRouteRecordRaw = {
        roles: ['*'],
      },
    },
+    {
+      path: 'platform-config',
+      name: 'PlatformConfig',
+      component: () => import('@/views/safety/platform-config/index.vue'),
+      meta: {
+        locale: 'menu.safety.platformConfig',
+        requiresAuth: true,
+        roles: ['*'],
+      },
+    },
  ],
 };

--- a/admin/arco-design-pro-vite/src/views/safety/platform-config/index.vue
+++ b/admin/arco-design-pro-vite/src/views/safety/platform-config/index.vue
@@ -0,0 +1,259 @@
+<template>
+  <div class="container">
+    <Breadcrumb :items="['menu.safety', 'menu.safety.platformConfig']" />
+    <a-card class="general-card" :title="'平台客服与官方指引/协议运营配置'">
+      <template #extra>
+        <a-button type="primary" :loading="loading" @click="fetchConfigs">
+          <template #icon><icon-refresh /></template>
+          刷新配置
+        </a-button>
+      </template>
+
+      <a-tabs default-active-key="customer_service" type="rounded">
+        <!-- Tab 1: 官方客服配置 -->
+        <a-tab-pane key="customer_service" title="官方客服与热线配置">
+          <div class="tab-pane-content">
+            <a-alert type="info" style="margin-bottom: 20px">
+              在此配置小程序个人中心“官方在线客服”弹层的联系电话与专属微信号，支持即时保存生效。
+            </a-alert>
+
+            <a-form :model="csForm" layout="vertical" style="max-width: 650px">
+              <a-form-item label="配置名称">
+                <a-input v-model="csForm.name" placeholder="如：官方在线客服与服务热线" />
+              </a-form-item>
+              <a-form-item label="7x24h 官方客服服务热线">
+                <a-input v-model="csForm.valueJson.hotline" placeholder="例如：400-888-6666" />
+              </a-form-item>
+              <a-form-item label="热线展示说明">
+                <a-input v-model="csForm.valueJson.hotlineDesc" placeholder="例如：7x24h 官方客服服务热线" />
+              </a-form-item>
+              <a-form-item label="官方 VIP 客服微信号">
+                <a-input v-model="csForm.valueJson.wechat" placeholder="例如：peiwan_vip_kefu" />
+              </a-form-item>
+              <a-form-item label="微信号展示说明">
+                <a-input v-model="csForm.valueJson.wechatDesc" placeholder="例如：官方 VIP 客服微信号" />
+              </a-form-item>
+              <a-form-item label="客服服务时间">
+                <a-input v-model="csForm.valueJson.workHours" placeholder="例如：周一至周日 00:00 - 24:00" />
+              </a-form-item>
+              <a-form-item label="启用状态">
+                <a-switch
+                  :checked-value="1"
+                  :unchecked-value="0"
+                  v-model="csForm.status"
+                />
+              </a-form-item>
+              <a-form-item>
+                <a-button type="primary" :loading="saving" @click="saveConfig('customer_service', csForm)">
+                  保存客服配置
+                </a-button>
+              </a-form-item>
+            </a-form>
+          </div>
+        </a-tab-pane>
+
+        <!-- Tab 2: 官方安全履约公告 -->
+        <a-tab-pane key="safety_notice" title="安全履约公告指引">
+          <div class="tab-pane-content">
+            <a-alert type="warning" style="margin-bottom: 20px">
+              在此配置小程序个人中心“平台消息与通知”弹层的履约安全指引与风险防范须知。
+            </a-alert>
+
+            <a-form :model="noticeForm" layout="vertical" style="max-width: 750px">
+              <a-form-item label="公告标题">
+                <a-input v-model="noticeForm.valueJson.title" placeholder="如：平台官方公告与指引" />
+              </a-form-item>
+              <a-form-item label="安全须知要点 (每行一条)">
+                <a-textarea
+                  v-model="noticePointsText"
+                  placeholder="每行一条须知要点"
+                  :auto-size="{ minRows: 5, maxRows: 10 }"
+                />
+              </a-form-item>
+              <a-form-item label="启用状态">
+                <a-switch
+                  :checked-value="1"
+                  :unchecked-value="0"
+                  v-model="noticeForm.status"
+                />
+              </a-form-item>
+              <a-form-item>
+                <a-button type="primary" :loading="saving" @click="saveNoticeConfig">
+                  保存公告指引
+                </a-button>
+              </a-form-item>
+            </a-form>
+          </div>
+        </a-tab-pane>
+
+        <!-- Tab 3: 用户服务协议与规范 -->
+        <a-tab-pane key="platform_protocol" title="平台规范与服务协议">
+          <div class="tab-pane-content">
+            <a-alert type="success" style="margin-bottom: 20px">
+              在此配置“平台规范与服务协议”弹层的协议条款与合规内容，严格遵循微信内容安全风控标准。
+            </a-alert>
+
+            <a-form :model="protoForm" layout="vertical" style="max-width: 800px">
+              <a-form-item label="协议标题">
+                <a-input v-model="protoForm.valueJson.title" placeholder="如：用户服务协议与隐私规范" />
+              </a-form-item>
+              <a-form-item label="协议摘要概要">
+                <a-input v-model="protoForm.valueJson.summary" placeholder="协议概要，一两句话总结" />
+              </a-form-item>
+              <a-form-item label="服务协议全文内容">
+                <a-textarea
+                  v-model="protoForm.valueJson.content"
+                  placeholder="请输入完整协议条款"
+                  :auto-size="{ minRows: 8, maxRows: 15 }"
+                />
+              </a-form-item>
+              <a-form-item label="启用状态">
+                <a-switch
+                  :checked-value="1"
+                  :unchecked-value="0"
+                  v-model="protoForm.status"
+                />
+              </a-form-item>
+              <a-form-item>
+                <a-button type="primary" :loading="saving" @click="saveConfig('platform_protocol', protoForm)">
+                  保存协议规范
+                </a-button>
+              </a-form-item>
+            </a-form>
+          </div>
+        </a-tab-pane>
+      </a-tabs>
+    </a-card>
+  </div>
+</template>
+
+<script lang="ts" setup>
+import { ref, reactive, onMounted } from 'vue';
+import { Message } from '@arco-design/web-vue';
+import axios from 'axios';
+
+const loading = ref(false);
+const saving = ref(false);
+
+const csForm = reactive({
+  name: '官方在线客服与服务热线',
+  description: '小程序端个人中心客服联系方式',
+  status: 1,
+  valueJson: {
+    hotline: '400-888-6666',
+    hotlineDesc: '7x24h 官方客服服务热线',
+    wechat: 'peiwan_vip_kefu',
+    wechatDesc: '官方 VIP 客服微信号',
+    workHours: '周一至周日 00:00 - 24:00'
+  }
+});
+
+const noticeForm = reactive({
+  name: '安全履约须知与官方公告',
+  description: '小程序端官方指引与安全红线弹窗',
+  status: 1,
+  valueJson: {
+    title: '平台官方公告与指引',
+    points: [
+      '【安全履约须知】为保障搭子与陪伴师人身与财产安全，线下约局须在合规公开商业街区进行。',
+      '【现场核销】现场碰面后请出示 4 位数字核销码进行签到确认。',
+      '【平台兜底】平台提供 7x24 小时争议仲裁与资金托管保障服务，严禁脱离平台私下交易。'
+    ]
+  }
+});
+
+const noticePointsText = ref('');
+
+const protoForm = reactive({
+  name: '平台服务协议与合规规范',
+  description: '小程序端服务协议与隐私政策详情',
+  status: 1,
+  valueJson: {
+    title: '用户服务协议与隐私规范',
+    summary: '严禁发布任何违规言论及低俗诈骗行为，平台全面遵循微信内容安全风控与用户隐私保护标准。',
+    content: ''
+  }
+});
+
+const fetchConfigs = async () => {
+  loading.value = true;
+  try {
+    const { data: res } = await axios.get('/api/admin/system/configs');
+    if (res && res.code === 20000 && Array.isArray(res.data)) {
+      res.data.forEach((item: any) => {
+        if (item.configKey === 'customer_service') {
+          csForm.name = item.name;
+          csForm.description = item.description;
+          csForm.status = item.status;
+          csForm.valueJson = { ...csForm.valueJson, ...(item.valueJson || {}) };
+        } else if (item.configKey === 'safety_notice') {
+          noticeForm.name = item.name;
+          noticeForm.description = item.description;
+          noticeForm.status = item.status;
+          noticeForm.valueJson = { ...noticeForm.valueJson, ...(item.valueJson || {}) };
+          if (Array.isArray(noticeForm.valueJson.points)) {
+            noticePointsText.value = noticeForm.valueJson.points.join('\n');
+          }
+        } else if (item.configKey === 'platform_protocol') {
+          protoForm.name = item.name;
+          protoForm.description = item.description;
+          protoForm.status = item.status;
+          protoForm.valueJson = { ...protoForm.valueJson, ...(item.valueJson || {}) };
+        }
+      });
+    }
+  } catch (err: any) {
+    Message.error(err.response?.data?.message || '获取系统配置失败');
+  } finally {
+    loading.value = false;
+  }
+};
+
+const saveConfig = async (key: string, form: any) => {
+  saving.value = true;
+  try {
+    const payload = {
+      name: form.name,
+      description: form.description,
+      status: form.status,
+      valueJson: form.valueJson
+    };
+    const { data: res } = await axios.put(`/api/admin/system/configs/${key}`, payload);
+    if (res && res.code === 20000) {
+      Message.success('配置已保存并同步至小程序端');
+      fetchConfigs();
+    } else {
+      Message.error(res?.message || '保存配置失败');
+    }
+  } catch (err: any) {
+    Message.error(err.response?.data?.message || '保存配置异常，请检查内容是否含敏感词');
+  } finally {
+    saving.value = false;
+  }
+};
+
+const saveNoticeConfig = () => {
+  const points = noticePointsText.value
+    .split('\n')
+    .map((p) => p.trim())
+    .filter((p) => Boolean(p));
+  noticeForm.valueJson.points = points;
+  saveConfig('safety_notice', noticeForm);
+};
+
+onMounted(() => {
+  fetchConfigs();
+});
+</script>
+
+<style scoped lang="less">
+.container {
+  padding: 0 20px 20px 20px;
+}
+.general-card {
+  border-radius: 4px;
+}
+.tab-pane-content {
+  padding: 16px 8px;
+}
+</style>
--- a/pwuniapp/common/api.js
+++ b/pwuniapp/common/api.js
@@ -737,3 +737,16 @@ export async function checkTextSecurity(content) {
  }
 }

+/**
+ * 获取平台通用配置（官方客服、履约公告指引、平台规范协议等）
+ */
+export async function getPlatformConfigs() {
+  try {
+    const res = await http.get('/system/configs');
+    return res;
+  } catch (err) {
+    console.warn('[API] 获取平台通用配置降级:', err.message);
+    return null;
+  }
+}
+
--- a/pwuniapp/pages/user/index.vue
+++ b/pwuniapp/pages/user/index.vue
@@ -218,7 +218,7 @@ import { ICONS } from '@/common/icons.js';
 import { getCurrentThemeKey, setTheme, THEME_KEYS, applyThemeToNativeUI } from '@/common/theme.js';
 import { getCurrentRole, setCurrentRole, ROLE_TYPES, toggleRole as toggleUserRole, isExpertCertified, getExpertCertStatus, setExpertCertStatus, CERT_STATUS } from '@/common/role.js';
 import { getNavBarInfo } from '@/common/nav.js';
-import { getUserProfile, rechargeBalance, withdrawCommission, getUserFinanceRecords, updateUserProfile, uploadImage, getRechargeTiers } from '@/common/api.js';
+import { getUserProfile, rechargeBalance, withdrawCommission, getUserFinanceRecords, updateUserProfile, uploadImage, getRechargeTiers, getPlatformConfigs } from '@/common/api.js';

 const user = ref({
  id: 1001,
@@ -236,6 +236,40 @@ const currentRole = ref(getCurrentRole());
 const currentThemeKey = ref(getCurrentThemeKey());
 const navInfo = ref(getNavBarInfo());
 const privacyModalRef = ref(null);
+const platformConfigs = ref({
+  customer_service: {
+    hotline: '400-888-6666',
+    hotlineDesc: '7x24h 官方客服服务热线',
+    wechat: 'peiwan_vip_kefu',
+    wechatDesc: '官方 VIP 客服微信号'
+  },
+  safety_notice: {
+    title: '平台官方公告与指引',
+    points: [
+      '【安全履约须知】为保障搭子与陪伴师人身与财产安全，线下约局须在合规公开商业街区进行。',
+      '【现场核销】现场碰面后请出示 4 位数字核销码进行签到确认。',
+      '【平台兜底】平台提供 7x24 小时争议仲裁与资金托管保障服务。'
+    ]
+  },
+  platform_protocol: {
+    title: '用户服务协议与隐私规范',
+    summary: '严禁发布任何违规言论及低俗诈骗行为，平台全面遵循微信内容安全风控与用户隐私保护标准。'
+  }
+});
+
+const loadPlatformConfigs = async () => {
+  try {
+    const res = await getPlatformConfigs();
+    if (res && typeof res === 'object') {
+      platformConfigs.value = {
+        ...platformConfigs.value,
+        ...res
+      };
+    }
+  } catch (e) {
+    console.warn('[User] 加载系统配置失败降级:', e);
+  }
+};

 const navStyle = computed(() => {
  return {
@@ -274,6 +308,7 @@ onMounted(() => {
  uni.$on('theme-change', onThemeChanged);
  uni.$on('role-change', onRoleChanged);
  loadUserProfile();
+  loadPlatformConfigs();
 });

 onShow(() => {
@@ -283,6 +318,7 @@ onShow(() => {
  applyThemeToNativeUI(currentThemeKey.value);
  uni.hideTabBar({ animation: false, fail: () => {} });
  loadUserProfile();
+  loadPlatformConfigs();
 });

 onUnmounted(() => {
@@ -588,23 +624,28 @@ const applyExpert = () => {
 };

 const contactService = () => {
+  const cs = platformConfigs.value.customer_service || {};
+  const hotline = cs.hotline || '400-888-6666';
+  const wechat = cs.wechat || 'peiwan_vip_kefu';
+  const cleanPhone = hotline.replace(/[^\d]/g, '');
+
  uni.showActionSheet({
    itemList: [
-      '拨打 7x24h 官方服务热线 (400-888-6666)',
-      '复制平台 VIP 客服微信号 (peiwan_vip_kefu)',
+      `拨打官方服务热线 (${hotline})`,
+      `复制平台 VIP 客服微信号 (${wechat})`,
      '查看平台官方安全指引'
    ],
    success: (res) => {
      if (res.tapIndex === 0) {
        uni.makePhoneCall({
-          phoneNumber: '4008886666',
+          phoneNumber: cleanPhone,
          fail: () => {
-            uni.showToast({ title: '服务热线: 400-888-6666', icon: 'none' });
+            uni.showToast({ title: `服务热线: ${hotline}`, icon: 'none' });
          }
        });
      } else if (res.tapIndex === 1) {
        uni.setClipboardData({
-          data: 'peiwan_vip_kefu',
+          data: wechat,
          success: () => {
            uni.showToast({ title: '官方客服微信号已复制', icon: 'success' });
          }
@@ -617,9 +658,16 @@ const contactService = () => {
 };

 const openNotice = () => {
+  const notice = platformConfigs.value.safety_notice || {};
+  const title = notice.title || '平台官方公告与指引';
+  let content = '【安全履约须知】\n1. 为保障搭子与陪伴师人身与财产安全，线下约局须在合规公开商业街区进行。\n2. 现场碰面后请出示 4 位数字核销码进行签到确认。\n3. 平台提供 7x24 小时争议仲裁与资金托管保障服务。';
+  if (Array.isArray(notice.points) && notice.points.length > 0) {
+    content = notice.points.map((p, idx) => `${idx + 1}. ${p}`).join('\n');
+  }
+
  uni.showModal({
-    title: '平台官方公告与指引',
-    content: '【安全履约须知】\n1. 为保障搭子与陪伴师人身与财产安全，线下约局须在合规公开商业街区进行。\n2. 现场碰面后请出示 4 位数字核销码进行签到确认。\n3. 平台提供 7x24 小时争议仲裁与资金托管保障服务。',
+    title,
+    content,
    showCancel: false,
    confirmText: '我知道了',
    confirmColor: '#6366F1'
@@ -627,12 +675,13 @@ const openNotice = () => {
 };

 const openAbout = () => {
+  const proto = platformConfigs.value.platform_protocol || {};
  if (privacyModalRef.value && privacyModalRef.value.show) {
    privacyModalRef.value.show();
  } else {
    uni.showModal({
-      title: '用户服务协议与隐私规范',
-      content: '严禁发布任何违规言论及低俗诈骗行为，平台全面遵循微信内容安全风控与用户隐私保护标准。',
+      title: proto.title || '用户服务协议与隐私规范',
+      content: proto.content || proto.summary || '严禁发布任何违规言论及低俗诈骗行为，平台全面遵循微信内容安全风控与用户隐私保护标准。',
      showCancel: false
    });
  }
--- a/server/src/db/mysql.ts
+++ b/server/src/db/mysql.ts
@@ -372,6 +372,21 @@ export async function initDatabase(): Promise<void> {
      ) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;
    `);

+    // 20. 平台官方客服、公告及服务协议通用配置表
+    await conn.query(`
+      CREATE TABLE IF NOT EXISTS platform_configs (
+        id INT PRIMARY KEY AUTO_INCREMENT,
+        config_key VARCHAR(64) UNIQUE NOT NULL,
+        name VARCHAR(128) NOT NULL,
+        value_json JSON NOT NULL,
+        description VARCHAR(255) DEFAULT '',
+        status TINYINT DEFAULT 1,
+        created_at DATETIME DEFAULT CURRENT_TIMESTAMP,
+        updated_at DATETIME DEFAULT CURRENT_TIMESTAMP ON UPDATE CURRENT_TIMESTAMP,
+        INDEX idx_key (config_key)
+      ) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;
+    `);
+
    // 初始化配置单条记录
    const [cfgRows]: any = await conn.query('SELECT COUNT(*) as count FROM finance_config WHERE id = 1');
    if (cfgRows[0].count === 0) {
@@ -626,4 +641,40 @@ async function seedInitialDataIfEmpty(conn: any): Promise<void> {
      (4, '电竞开黑连胜冲星券', 10.00, 30.00, 30, 5000, 340, 'ALL', '线上游戏陪玩下单立减', 1);
    `);
  }
+
+  // 17. 种子平台通用配置（官方客服、履约公告指引、规范协议）
+  const [cfgItemRows]: any = await conn.query('SELECT COUNT(*) as count FROM platform_configs');
+  if (cfgItemRows[0].count === 0) {
+    const customerServiceVal = JSON.stringify({
+      hotline: '400-888-6666',
+      hotlineDesc: '7x24h 官方客服服务热线',
+      wechat: 'peiwan_vip_kefu',
+      wechatDesc: '官方 VIP 客服微信号',
+      workHours: '周一至周日 00:00 - 24:00'
+    });
+
+    const safetyNoticeVal = JSON.stringify({
+      title: '平台官方公告与指引',
+      points: [
+        '【安全履约须知】为保障搭子与陪伴师人身与财产安全，线下约局须在合规公开商业街区进行。',
+        '【现场核销】现场碰面后请出示 4 位数字核销码进行签到确认。',
+        '【平台兜底】平台提供 7x24 小时争议仲裁与资金托管保障服务，严禁脱离平台私下交易。'
+      ],
+      noticePopup: false
+    });
+
+    const protocolVal = JSON.stringify({
+      title: '用户服务协议与隐私规范',
+      summary: '严禁发布任何违规言论及低俗诈骗行为，平台全面遵循微信内容安全风控与用户隐私保护标准。',
+      content: '1. 账号使用规范：用户注册与使用陪玩服务须符合国家法律法规，严禁利用平台从事涉黄、赌博、欺诈等违规行为。\n2. 资金与交易保障：平台提供全额担保交易，订单完成前款项由官方账户托管，核销确认后自动结算至大神钱包。\n3. 争议与售后：若遇服务不符或搭子违约，可随时提交争议仲裁由运营平台人工介入裁决。'
+    });
+
+    await conn.query(`
+      INSERT INTO platform_configs (config_key, name, value_json, description, status)
+      VALUES
+      ('customer_service', '官方在线客服与服务热线', ?, '小程序端个人中心客服联系方式', 1),
+      ('safety_notice', '安全履约须知与官方公告', ?, '小程序端官方指引与安全红线弹窗', 1),
+      ('platform_protocol', '平台服务协议与合规规范', ?, '小程序端服务协议与隐私政策详情', 1);
+    `, [customerServiceVal, safetyNoticeVal, protocolVal]);
+  }
 }
--- a/server/src/db/repository.ts
+++ b/server/src/db/repository.ts
@@ -1247,6 +1247,91 @@ export class MysqlRepository {
    return res.affectedRows > 0;
  }

+  // 3. 平台通用配置与指引 (Platform Configs)
+  async getPlatformConfigs(): Promise<{ [key: string]: any }> {
+    const [rows]: any = await pool.query(`
+      SELECT config_key as configKey, name, value_json as valueJson, description, status
+      FROM platform_configs
+      WHERE status = 1
+    `);
+    const result: { [key: string]: any } = {};
+    for (const r of rows) {
+      let val = r.valueJson;
+      if (typeof val === 'string') {
+        try {
+          val = JSON.parse(val);
+        } catch (_) {}
+      }
+      result[r.configKey] = val;
+    }
+    return result;
+  }
+
+  async getAdminPlatformConfigs(): Promise<any[]> {
+    const [rows]: any = await pool.query(`
+      SELECT id, config_key as configKey, name, value_json as valueJson, description, status,
+             created_at as createdAt, updated_at as updatedAt
+      FROM platform_configs
+      ORDER BY id ASC
+    `);
+    return rows.map((r: any) => {
+      let val = r.valueJson;
+      if (typeof val === 'string') {
+        try {
+          val = JSON.parse(val);
+        } catch (_) {}
+      }
+      return {
+        ...r,
+        valueJson: val
+      };
+    });
+  }
+
+  async updatePlatformConfig(configKey: string, data: { name?: string; valueJson?: any; description?: string; status?: number }): Promise<any> {
+    const fields: string[] = [];
+    const values: any[] = [];
+
+    if (data.name !== undefined) {
+      fields.push('name = ?');
+      values.push(data.name);
+    }
+    if (data.valueJson !== undefined) {
+      fields.push('value_json = ?');
+      values.push(JSON.stringify(data.valueJson));
+    }
+    if (data.description !== undefined) {
+      fields.push('description = ?');
+      values.push(data.description);
+    }
+    if (data.status !== undefined) {
+      fields.push('status = ?');
+      values.push(Number(data.status));
+    }
+
+    if (fields.length > 0) {
+      values.push(configKey);
+      await pool.query(`UPDATE platform_configs SET ${fields.join(', ')} WHERE config_key = ?`, values);
+    }
+
+    const [rows]: any = await pool.query(`
+      SELECT id, config_key as configKey, name, value_json as valueJson, description, status,
+             created_at as createdAt, updated_at as updatedAt
+      FROM platform_configs
+      WHERE config_key = ?
+    `, [configKey]);
+
+    if (!rows || rows.length === 0) return null;
+    const r = rows[0];
+    let val = r.valueJson;
+    if (typeof val === 'string') {
+      try {
+        val = JSON.parse(val);
+      } catch (_) {}
+    }
+    return { ...r, valueJson: val };
+  }
+


  async getArbitrations(): Promise<any[]> {
--- a/server/src/index.ts
+++ b/server/src/index.ts
@@ -1051,6 +1051,57 @@ app.delete('/api/admin/coupons/:id', async (req: Request, res: Response) => {
  }
 });

+// 3. 平台官方客服、履约公告与规范协议配置接口
+// 移动端：获取全部有效系统通用配置
+app.get('/api/system/configs', async (_req: Request, res: Response) => {
+  try {
+    const configs = await repo.getPlatformConfigs();
+    res.json({ code: 20000, data: configs });
+  } catch (err: any) {
+    res.status(500).json({ code: 50000, message: err.message });
+  }
+});
+
+// 管理后台：获取全部配置项列表
+app.get('/api/admin/system/configs', async (_req: Request, res: Response) => {
+  try {
+    const list = await repo.getAdminPlatformConfigs();
+    res.json({ code: 20000, data: list });
+  } catch (err: any) {
+    res.status(500).json({ code: 50000, message: err.message });
+  }
+});
+
+// 管理后台：更新指定配置项
+app.put('/api/admin/system/configs/:key', async (req: Request, res: Response) => {
+  try {
+    const configKey = String(req.params.key);
+    const { name, valueJson, description, status } = req.body;
+
+    // 微信内容安全审查（检查文本内容或字符串化后的配置）
+    const textToCheck = `${name || ''} ${description || ''} ${JSON.stringify(valueJson || '')}`;
+    const sec = contentSecurityService.checkText(textToCheck);
+    if (!sec.pass) {
+      return res.status(400).json({ code: sec.code, message: sec.message });
+    }
+
+    const updated = await repo.updatePlatformConfig(configKey, {
+      name,
+      valueJson,
+      description,
+      status: status !== undefined ? Number(status) : undefined
+    });
+
+    if (!updated) {
+      return res.status(404).json({ code: 40400, message: '配置项不存在' });
+    }
+
+    res.json({ code: 20000, data: updated, message: '系统配置更新成功' });
+  } catch (err: any) {
+    res.status(400).json({ code: 40000, message: err.message });
+  }
+});
+
 // 创建新订单 (落盘 MySQL)
 app.post('/api/orders', async (req: Request, res: Response) => {
  try {
--- a/server/tests/platform-config.spec.ts
+++ b/server/tests/platform-config.spec.ts
@@ -0,0 +1,83 @@
+// 已读取AGENTS.md
+import { ContentSecurityService } from '../src/core/security/content-security.service';
+
+describe('平台通用配置与合规管理 TDD 自动化测试', () => {
+  const secService = new ContentSecurityService();
+
+  it('1. 平台默认客服与公告配置数据结构验证', () => {
+    const customerService = {
+      hotline: '400-888-6666',
+      hotlineDesc: '7x24h 官方客服服务热线',
+      wechat: 'peiwan_vip_kefu',
+      wechatDesc: '官方 VIP 客服微信号',
+      workHours: '周一至周日 00:00 - 24:00'
+    };
+
+    expect(customerService.hotline).toBe('400-888-6666');
+    expect(customerService.wechat).toBe('peiwan_vip_kefu');
+
+    const safetyNotice = {
+      title: '平台官方公告与指引',
+      points: [
+        '【安全履约须知】为保障搭子与陪伴师人身与财产安全，线下约局须在合规公开商业街区进行。',
+        '【现场核销】现场碰面后请出示 4 位数字核销码进行签到确认。',
+        '【平台兜底】平台提供 7x24 小时争议仲裁与资金托管保障服务，严禁脱离平台私下交易。'
+      ]
+    };
+
+    expect(safetyNotice.points.length).toBe(3);
+    expect(safetyNotice.points[0]).toContain('公开商业街区');
+  });
+
+  it('2. 更新公告与客服信息时实施微信内容安全审查 (合规文本应放行)', () => {
+    const safeData = {
+      hotline: '400-999-8888',
+      wechat: 'peiwan_official_service',
+      points: ['请大家在公共场合文明约单，遵守平台履约秩序']
+    };
+    const check = secService.checkText(JSON.stringify(safeData));
+    expect(check.pass).toBe(true);
+    expect(check.suggest).toBe('pass');
+  });
+
+  it('3. 更新配置时拦截涉黄违规词 (security.msgSecCheck 拦截)', () => {
+    const vulgarConfig = {
+      wechat: 'fake_kefu',
+      content: '添加客服微信提供上门特殊服务'
+    };
+    const check = secService.checkText(JSON.stringify(vulgarConfig));
+    expect(check.pass).toBe(false);
+    expect(check.code).toBe(87014);
+    expect(check.label).toBe('VULGAR_PORN');
+    expect(check.message).toContain('上门特殊服务');
+  });
+
+  it('4. 更新配置时拦截欺诈导流或线下私单 (防脱离平台交易)', () => {
+    const fraudConfig = {
+      notice: '联系微信号，私下转账免手续费支持线下私单优惠'
+    };
+    const check = secService.checkText(JSON.stringify(fraudConfig));
+    expect(check.pass).toBe(false);
+    expect(check.code).toBe(87014);
+    expect(check.label).toBe('FRAUD_SCAM');
+  });
+
+  it('5. 系统配置合并与动态降级容错机制', () => {
+    const defaultConfigs: Record<string, any> = {
+      customer_service: { hotline: '400-888-6666', wechat: 'peiwan_vip_kefu' },
+      safety_notice: { title: '官方公告', points: ['注意安全'] }
+    };
+
+    const remoteConfigs: Record<string, any> = {
+      customer_service: { hotline: '400-123-4567', wechat: 'peiwan_kefu_02' }
+    };
+
+    const merged = {
+      ...defaultConfigs,
+      ...remoteConfigs
+    };
+
+    expect(merged.customer_service.hotline).toBe('400-123-4567');
+    expect(merged.safety_notice.title).toBe('官方公告');
+  });
+});